Shopping from the US?
489 Brackley Point Road Charlottetown, PE, C1E 1Z3
Thank you for choosing Hestan cookware. To ensure a long and pleasant experience, please read this information before you use your cookware. These instructions are for your general safety, use and care to avoid personal injury and to prevent damage to your cookware.
Cooking Tips for High Performance Cookware: Hestan NanoBond has greater stick resistance compared to traditional stainless steel cookware but it is NOT NONSTICK. Stick resistant properties can be achieved by following two key concepts to help guarantee success: correct temperature control and the right fat to create a “barrier” to prevent foods from sticking. We recommend preheating the pan on medium to medium-high heat then adding in the fat of your choice, followed by your food and allowing it to caramelize and release from the pan on its own. For delicate foods such as eggs and fish, we suggest using an emulsified fat like butter or nonstick cooking spray for best results, again allowing the pan to preheat and the foods to caramelize and release on their own. There is no residue buildup from using nonstick cooking sprays that you might see on traditional nonstick pans because NanoBond’s non-porous surface is stain resistant and easy to clean.
Utensils: Metal whisks, spoons and spatulas are safe to use. However, sharp-edged tools such as forks and knives should not be used, and knives should never be used to cut inside the pan. Scratches due to sharp-edged tools are not covered under warranty. NanoBond’s surface is highly scratch resistant when compared to traditional stainless steel but is not scratch proof. Minor scratches that may appear over time do not affect the performance of NanoBond cookware and are not covered under warranty.
Oven Use: Always use potholders or oven mitts when removing cookware from the oven. This cookware is broiler-safe and oven-safe to 1050°F/566°C.
Oil: Always use caution when cooking with oil as it can quickly overheat and cause a fire.
Match Pan Size to Burner Size: Use burners that are the same size as the pan you are using. Adjust gas flame so that it does not extend up the sides of the pan.
Microwaves: Never use your cookware in the microwave.
Safety: Keep small children away from the stove while you are cooking. Never allow a child to sit near or under the stove while cooking. Be careful around the stove as heat, steam and splatters can cause burns.
Unattended Cooking: Never allow your cookware to boil dry, and never leave an empty pan on a hot burner. An unattended, empty pan on a hot burner can get extremely hot, which can cause property damage and/or personal injury. These pans, as with all cookware, may become warped if allowed to boil dry.
Before first use and after each use, wash pans thoroughly with mild dishwashing detergent and warm water.
For day-to-day cleaning, simply use warm soapy water and a Scotch-Brite pad to clean your pan. For more stubborn food residue, you may also use steel wool as this will not scratch the NanoBond surface. This is not true for other stainless steel cookware including CopperBond and ProBond. Thoroughly dry the pans after washing to prevent water spots and stains from hard water.
Spots, Stains and Discolouration: The NanoBond technology protects the stainless steel by creating a dense, impenetrable layer. When the technology is working, you may experience a slight discolouration or bluing of the pan. This is a food film that can be easily removed by using a soft cleanser or the Hestan Professional Stainless Steel cleaner used with a Scotch-Brite pad or steel wool. A sliced lemon wedge may also be used to remove the bluing or discolouration. To restore NanoBond’s titanium brilliance, use a soft cleanser or the Hestan Professional Stainless Steel cleaner with a Scotch-Brite pad. Never use oven cleaners to clean cookware. They will ruin the cookware.
Dishwasher: NanoBond and ProBond cookware is dishwasher-safe. However, over time, harsh dishwasher detergents may dull the finish. To restore its original brilliance, use a soft cleanser or the Hestan Professional Stainless Steel Cleaner. CopperBond product is NOT dishwasher-safe
Hot Handles: Handles can get very hot under some conditions. Use caution when touching them. Potholders or oven mitts should always be used when cooking.
Handle Position when Cooking: Position pans so that handles are not over other hot burners. Do not allow handles to extend beyond the edge of the stove where pans can be knocked off the stovetop. When cooking on a gas stove, place the pan on the burner with the handle lined up with one of the burner grate arms to help prevent the pan from tipping.
Loose Handles: Periodically, check handles to be sure they are not loose. Never use a pan that has a loose handle.
Steam: When removing lids, always position the lid so that the steam is directed away from you. Rising steam can cause burns.
Cleaning: Never use metal utensils, sharp instruments or harsh abrasives that may scratch the stainless steel lid.
Safety: Lid vacuum. A lid left on a pan after turning down the heat or turning the burner off may result in a vacuum that causes the lid to seal to the pan. Using a lid made for another pan can also cause a lid vacuum. If a lid vacuum occurs, DO NOT attempt to remove the lid from the pan in any way. If your lid is vacuum-sealed to your pan, return it to the burner on low heat so that the air inside the pan warms and expands, allowing it to release the seal. The lid should lift effortlessly from the pan. To avoid a lid vacuum, remove the lid or set it ajar before removing the pan from heat.
SPECIAL INSTRUCTIONS FOR CERAMIC/GLASS STOVETOPS
Always follow your stovetop manufacturer’s instructions for correct stovetop use and for specific cookware restrictions. Before using a double-burner griddle or other large cookware pieces that are manufactured to sit over two stovetop burners, consult the stove manufacturer’s manual to ensure that your ceramic/glass stovetop has a bridge between the two burners you intend to use. Do not drag or scrape cookware across your ceramic/glass stovetop as it may cause scratches or marks on your stovetop. Hestan/Meyer Housewares Canada Inc. will not be responsible for stovetop damage.
To return or exchange an item, or for any other Customer Service inquiry, please contact us 1-855-734-7267 or [email protected]
Hestan is the leader in cookware design and manufacturing using state of the art innovation and technology to solve problems, bring unprecedented benefits and elevate the cooking experience. With 14 global patents, top-grade materials and the highest standards in the industry for fit and finish, NanoBond is in a class by itself for premium cookware. Common wear and tear challenges like the images below are solved thanks to these innovations.
NanoBond is not nonstick but it is highly stick resistant. For optimal stick resistance:
– Pre-heat the pan for one to two minutes over high heat. Pour the desired amount of oil or butter in the pan. When the oil or butter is heated properly, place the food in the pan. When you hear a sizzling sound, the food surface is quickly seared, preventing food from sticking. We recommend using medium or low heat setting for continuous, optimal cooking performance.
– If food is sticking, check: Is your pot/pan clean? Did you preheat the pan as instructed? Is your heat set correctly for desired cooking?
Temporary bluing/discoloration may occur but it is normal and very easy to remove. It’s a food film residue caused by high heat, oil and trace minerals in the food you are cooking. It appears cloudy on stainless steel but more colorful on NanoBond due to the mirror-like surface. You can restore the titanium brilliance every time with a little stainless steel cleaner like Hestan Professional Cleaner and a Scotch-Brite pad. The surface is so resilient, even tough stains like polymerized oil or high heat oxidation can be clean like new, dish after dish.
The NanoBond surface covers the entire stainless steel pan including the rims. Therefore, your food never comes in contact with the nickel. NanoBond is chemical free and produced in an environmentally friendly process.
Yes, NanoBond is dishwasher safe. The sealed rims, encapsulated in stainless steel helps to protect the rims from pitting, splitting and even delaminating that can happen in professional kitchens. No exposure to aluminum.
NanoBond offers a unique, patented titanium based nano-technology that produces thousands of super dense metallic layers which bonds to the stainless steel, thus sealing it in and protecting it. It is a process never before seen in professional cookware. NanoBond is chemical free, extremely durable, and resistant to staining and scratching, which results in lasting beauty, along with superior performance. NanoBond is durable enough that you can clean it with a steel wool without worry of scratching.
NanoBond is created inside a high heat vacuum chamber using a blend of Titanium and Chromium based alloys. When placed inside the specially designed vacuum chamber the metal alloys are vaporized and then bonded to the stainless steel. This technology is used in the medical field when purity is needed and in the aeronautics field for superior hardness, durability, high temperature and corrosion resistance and reduced friction. It’s the first time this game-changing technology is used on professional cookware.
NanoBond can withstand heat up to 1,050°F so yes, you can use it on a BBQ grill. Unlike typical stainless steel that oxidizes/tarnishes with high temperatures, NanoBond cleans up beautifully, every time.
Hestan collaborated with many professional chefs who of course work with cookware all day and this was a big factor in the design of NanoBond. Chefs can cook longer and more efficiently without the fatigue of a heavy cookware. NanoBond cookware is made with the highest quality materials to provide superior cooking performance with no additional weight.
Yes, NanoBond is optimized for all stovetops, including induction. It can even be used on a BBQ grill.
NanoBond is made at a small artisanal cookware factory in Italy
The warranty does not cover damage caused by accident, misuse, abuse, or normal wear and tear. Scratches, stains, discoloration or damage from overheating are not covered by this warranty. Incidental or consequential damages are not covered by this by this warranty.
With NanoBond’s exclusive ProCoreTM aluminum, the cookware is 35% more conductive than other aluminum clad cookware. It is very reactive because it heats up quickly and cools down quickly similar to a copper core pan.
• Return item within 30 days of receipt
• With original purchase receipt. Please keep a copy for your record.
• Returns without the original purchase receipt, including gift-registry, will be exchanged or refunded with a merchandise credit at the current selling price.
• Shipping charges are non-refundable.
• Refunds are made in the form of the original tender. For credit card purchases, it may take up to 2 billing cycles for refund credit to appear on your statement.
To return or exchange an item, complete the return form and mail it in with the item you wish to return. The form can be found on your packing slip or downloaded (Click here to download Return Form). Indicate your reason for the return and action to be taken, whether refund, replacement or merchandise credit. Place the Return Form in the package. Be sure to make a copy of the form to keep for your records.
If you do not have your packing slip, please include a letter with your returned items that includes the following information:
• Your Name
• Phone number
• Email address
• Order number
• Item name/description
• Reason for return
• Action to be taken (refund, replacement or merchandise credit)
Should you have a problem with your cookware, please contact us by phone to our Consumer Relations Department at 1-877-601-2918.